Shipping Policy

Thank you for shopping with Onae. We are committed to delivering your order quickly and securely.

Processing Times

• All orders are processed within 1–3 business days.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• During high-demand periods, processing times may be slightly longer.

Shipping Rates & Delivery Times

United Kingdom

• Standard Shipping: 3–11 business days
• Express Shipping: 1–3 business days (where available)

International Shipping

• Europe: 5–21 business days
• Rest of World: 7–21 business days

Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information. Please allow up to 24 hours for tracking updates to become available.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Delayed or Lost Shipments

While we work with trusted shipping partners, delivery times are estimates and cannot be guaranteed. Onae is not responsible for delays caused by carriers, customs processing, weather conditions, or other circumstances beyond our control.

If your package appears lost or significantly delayed, please contact us and we will do our best to assist.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Onae is not responsible for orders shipped to incorrectly entered addresses. Additional shipping fees may apply if a package must be resent.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: digitalprints4u@hotmail.com
Business Name: Onae